Terms

Last updated July 17, 2026 · John's Car Cleanse LLC

1. Agreement

These Terms of Service ("Terms") are a binding agreement between you and John's Car Cleanse LLC, a California limited liability company ("JCC," "we," "us"). By creating an account, booking a service, or using this app, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the app.

2. Our services

JCC provides mobile automotive detailing at the service address you provide within our service area. You are responsible for providing safe, lawful access to the vehicle, a workable location, and (where required for certain services) access to water or power. We may decline, reschedule, or stop a service for safety, weather, site access, or vehicle-condition reasons; if we do, you will not be charged for work not performed, and prepaid amounts for unperformed work will be refunded or credited.

3. Pricing & payment

Prices are shown in the app before you confirm a booking and are charged per vehicle unless stated otherwise. Payments are processed by our payment processor (Shopify); we do not store full card numbers. Promotional discounts apply only during their stated dates and conditions. Prices and services may change, but changes will not affect a booking you have already confirmed.

4. Cancellations, rescheduling & no-shows

You may cancel or reschedule an appointment free of charge up to 5 days before the scheduled start time. For cancellations made fewer than 5 days before the appointment, prepaid amounts are non-refundable and we reserve the right to charge a cancellation fee. If we arrive and cannot access the vehicle, or you are not available within 20 minutes of the start time, the appointment may be treated as a late cancellation. If JCC cancels for any reason other than your breach of these Terms, you receive a full refund of prepaid amounts for the cancelled visit.

5. Recurring bookings

If you choose a recurring plan (weekly, bi-weekly, or monthly), each visit is a separate appointment at the per-visit price shown when you book, and payment is taken per the payment option you select. You can cancel future visits at any time in the app using "Cancel series" — visits more than 5 days out are cancelled at no charge; the cancellation policy in Section 4 applies to visits closer than that.

6. Vehicle condition & pre-existing damage

Detailing is performed on your vehicle in its existing condition. Normal detailing processes can reveal or worsen pre-existing conditions such as (for example) failing or oxidized clear coat, previous repaint or touch-up work, aftermarket tint or wraps, loose trim, badges, or moldings, brittle plastics, prior water damage, and worn, cracked, or sun-damaged leather or upholstery. You are responsible for disclosing known issues and removing valuables before service. JCC is not responsible for pre-existing damage or for damage resulting from such conditions, or for items left in the vehicle.

7. Damage claims

If you believe JCC damaged your vehicle, you must notify us at support@johnscarcleanse.com within 24 hours of service completion, with photos, and give us a reasonable opportunity to inspect the vehicle before any repair is performed. Claims reported after this window, or after the vehicle has been driven extensively, repaired, or re-serviced elsewhere, are waived to the fullest extent permitted by law.

8. Limitation of liability

To the fullest extent permitted by law, JCC's total liability arising out of or related to any service or these Terms is limited to the amount you paid for the service giving rise to the claim, and JCC is not liable for indirect, incidental, consequential, or punitive damages, including loss of use, diminished value, or rental costs. Nothing in these Terms limits liability that cannot be limited under California law, including for gross negligence, willful misconduct, or fraud.

9. Your content (community gallery)

You keep ownership of photos and captions you post to the community gallery, and you grant JCC a non-exclusive, royalty-free license to host and display them in the app. We will not use your photos in advertising or marketing outside the app without your permission. Do not post content that is unlawful, infringing, or that identifies other people or their property without consent. We may remove any content, and you can delete your own posts at any time.

10. Fleet clients

If you use the fleet features under a signed fleet services agreement with JCC, that agreement governs pricing, service levels, and liability for fleet vehicles, and controls over these Terms wherever they conflict.

11. Accounts

You are responsible for the accuracy of your account information and for keeping your login credentials secure. You must be at least 18 to book services. We may suspend or terminate accounts that violate these Terms or misuse the app. You can delete your account at any time in Account → Delete account.

12. Disputes — binding arbitration & class action waiver

PLEASE READ THIS SECTION CAREFULLY. Any dispute arising out of these Terms or the services will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, rather than in court, except that either party may bring an individual claim in small claims court. YOU AND JCC EACH WAIVE THE RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION OR REPRESENTATIVE PROCEEDING. The arbitration will take place in Los Angeles County, California, or by video at your election. You may opt out of this arbitration provision by emailing support@johnscarcleanse.com within 30 days of first accepting these Terms.

13. General

These Terms are governed by California law. If any provision is found unenforceable, the rest remains in effect. We may update these Terms; material changes will be posted in the app with a new "Last updated" date, and continued use after changes means you accept them.

14. Contact

John's Car Cleanse LLC · support@johnscarcleanse.com · johnscarcleanse.com. Service area: Pomona, Diamond Bar, Chino Hills, and Eastvale, California.